Customized products are made-to-order and cannot be returned unless they arrive damaged. In case of damage, we offer a free replacement — just send us proof through a clear unboxing video.

If you receive a damaged product, record an unboxing video right when you open the parcel. Share the video with us, and we’ll send you a new item absolutely free.

Orders are delivered within 3-4 working days. Enjoy free shipping on all orders above PKR 2500.

Absolutely! At Excate Maker, we specialize in fully customized products. Share your idea, name, or design — and we’ll craft it just the way you want.